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Essay about The Plight of Immigrants to Boston - 894 Words

The Plight of Immigrants to Boston Since its conception in the early 1600s, Boston, the so-called City on a Hill, has opened its doors to all people of all ethnic and religious background. At times there were many who fought to prevent the immigrants, while other people, at the same time, helped those who made it to the Americas, more specifically, Boston to make a new life for themselves. The immigrants from Ireland were not unfamiliar with this trend in American history. More often than not, the Irish immigrants were met with adversity from the native Bostonians. Founded by the Puritans in the late 1600s, Boston and its people were not completely open to immigrants, at first, which seemed odd, considering they were once†¦show more content†¦Unfortunately, the Irish-Catholic immigrants were not looked very-highly upon at first. The Puritan citizens of Boston often looked those that actually expressed their religious, papist beliefs in public with suspicion and fear. These Puritans continued to regard Catholi cism as both a subversive political menace as well as a fearsome religious heresy. This, considering the fact that those same Puritans and Protestants came to the Colonies in search of religious freedom, was quite bold on their parts. For example, many Roman Catholics were excluded from liberties and rights that other citizens had. They were often placed under unusually severe limitations on their everyday life especially on those actions where religious believes played and important role. Following the Revolutionary War, some tolerance for Catholics was present -- there was a sufficient atmosphere of forbearance in Boston to accommodate the handful of Roman Catholics who had now begun to practice heir religion openly. This new found tolerance could not have come at better time. After the Revolutionary War, larger numbers of Irish immigrants were joining their friends and families in America. From 1825 to 1830, approximately 125,000 people emigrated from Ireland to the Americas, a n average of 20,000 a year. Over 30,000 of them came to Boston and by 1830, the Irish Catholic population of Boston had grown to 8,000. Unfortunately, thisShow MoreRelated Twenty Years at Hull-House Essay893 Words   |  4 Pagesof this time, Charlotte Perkins Gilman also supported eugenics to improve the human race.nbsp; Yet Addams did not argue immigrants were inferior to the Aryan people.nbsp; In fact, three-quarters of her residents at Hull-House were first and second generation immigrants.nbsp; Not only was Addams sympathetic to the poor, but she also was sympathetic to the plight of immigrants. I find Jane Addamss commitment to social change extraordinary.nbsp; To answer the question stated previously, I wouldRead More From Myth to Multiculturalism1325 Words   |  6 PagesNieto and Bode (2008) observe that one myth about first-generation European immigrants who came to the United States during the period of immigration between 1880 and 1915 is that they succeeded academically. The fact, however, is they did not do well (Rothstein, 2004 as cited in Nieto Bode, 2008) and most of the immigrants did not graduate from nor even attend high school (Education, n.d.). Even second-generation immigrants often did not fare well; for example, only 17% of male and nine percentRead MoreDouble Consciousness as Defined by Du Bois in The Souls of Black Folk: An Analysis1737 Words   |  7 Pagesa made up character. In this essay the connection between the two books will be explained along with the universal themes of color line and double consciousness that bring the two together. 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However, since arriving on the shores of southern Florida in the late 1970s, the Haitian communityRead MoreMarcus Garvey s Universal Negro Improvement Association Emphasized Racial Pride And Economic Self Help949 Wor ds   |  4 PagesAfrican-Americans attempted to establish themselves and prove to whites that they were capable citizens. Marcus Garvey’s Universal Negro Improvement Association emphasized racial pride and economic self-help, and Booker T. Washington, leading spokesperson for the plight of African-Americans, told blacks to ignore racial slurs and inferiority comments while working to build self-dignity and worth. Washington believed that in order to identify themselves, they had to cooperate with whites and gain respect over timeRead MoreEssay on Fighting for Equal Rights1724 Words   |  7 Pagesoriginated in England. These facilities were created in response to problems arising from immigration, urbanization, and industrialization. In America, the settlement houses were typically available for medical assistance, housing, and education to immigrants in the areas surrounding them (Izzo, 2010). Later, with the help of advocates like Addams, they began to take on new rol es and more issues related to social and economic policies and conditions. Jane Addams and Ellen Gates Starr founded HullRead MoreThe History of Terrorism in America1861 Words   |  7 Pages The Early Republic: Colonist use violence to Proclaim Independence Even though the Boston Tea Party did not really come to mind that it was an act of terrorism, the then colonialists staged rebellion had intention of threatening the British into changing its taxing policy for their imported tea while on the other hand offering a tarrif-trade to its East India Tea Company, (J. Frederick Fausz, 2006). Boston Tea Party falls in the category of terrorism with its useful exercise for comparing theRead More Descriminationn Against Irish-American Immigrants and Native Americans1823 Words   |  8 PagesDescriminationn Against Irish-American Immigrants and Native Americans Racism is a problem with roots reaching as far back as biblical times, and it is questionable as to whether or not racial discrimination will ever vanish. Many different groups of people have been subject to racism over time. Two historical examples of people who were discriminated against because of their nationality are Native Americans and Irish-American immigrants. Although the situations they faced are not quiteRead MoreThe Works of Nathaniel Hawthorne1175 Words   |  5 Pagesauthor Nathaniel Hawthorne’s writings were influenced by his guilt because of his non-repentant grandfathers’ involvement in the Salem witch trials. Hawthorne boarded with a poet named Thomas Green Fessenden on Hancock Street in Beacon Hill Boston. After his strategic move to join with this poet he started to get into the flow of producing good books people wanted to read. When readers started to understand Hawthorne’s use of Dante, Spencer, and the Bible this helped them to better understandRead MoreThe Community Of The Lgbtq Community1593 Words   |  7 Pageswas quite important to me as someone who is part of the LGBTQ community. Although the election was seen as high stakes for both Democrats and Republicans, Trump’s policies will most likely have a negative impact disproportionately on minorities, immigrants, and those who have marginalized genders or sexualities. In response to this perceived political threat, LGBTQ youth are becoming increasingly worried about their place in society. This, in turn, has taken quite a toll on their mental health already

Report Human Resource Management and Case Studies Free Essays

Written Assessment 1 – Short Report on Case Studies Objective This assessment item relates to course learning outcomes 1 and 4. Structure Follow Report format. See the Course LibGuide for further details. We will write a custom essay sample on Report: Human Resource Management and Case Studies or any similar topic only for you Order Now Your assignment must be written in Times New Roman, size 12, with 1. 5 line spacing. You must follow all other formatting rules described in the guide mentioned above. Topic Background â€Å"Only human capital can produce a sustainable competitive advantage. And, performance management systems are the key tools that can be used to transform people’s talent and motivation into a strategic business advantage. Aguinis (2013) Performance Management Task You are required to carefully review and evaluate 4 Case Studies from your textbook. These are: Case Study 4-1 â€Å"Diagnosing the Causes of Poor Performance† Case Study 4-2 â€Å"Differentiating Task from Contextual Performance† Case Study 4-3 â€Å"Choosing a Performance Measurement Approach at Paychex, Inc. † Case Study 4-4 â€Å"Deliberate Practice Makes Perfect† For each case you are to prepare a 500-700 word response to all of the critical thinking questions presented at the end of each case. Provide relevant research evidence to justify and support your response in addition to the set text. Instructions: You are expected to read widely for the assignment. You should access scholarly material, including peer reviewed journal articles, chapters from edited books of readings, and books on specific human resource management (HRM) topics (at least 12 additional references required for the entire assignment). A good guide would be to use at least 3 additional references (ideally these would be journal articles from 2008-2013) for each of the case studies. The reference lists found in your prescribed textbook, as well as other texts, are good places to start when searching for additional references. Reliance on websites or textbooks only is NOT an appropriate academic literature search and will not help you to achieve higher marks and/or grading. The purpose of this piece of assessment is for you to demonstrate your ability to construct an in-depth and critical analysis discussion on Performance Management topics. In doing so, you are expected to use, and correctly cite, a range of relevant scholarly literature as evidence to justify and support your work. How to cite Report: Human Resource Management and Case Studies, Essay examples

A Wonderful Experience Essay Example For Students

A Wonderful Experience Essay It was a quiet and calm evening with surprising weather for the month of February, we were all absorbed in our own thoughts having evening tea when my dear brother broke the news, and this seemed to catch everybody’s attention. ‘Do you’ll know that the president was coming to our prize day’ said my brother. I raised my head from the book I was reading, I was astonished about what I just heard. My brother was telling that his Excellency the president Mahinda Rajapakse was going to be the chief guest of their school prize giving! How grate, I thought for a moment . lthough I and my mother was very much taken in by this news my father thought that that it was a very common thing to happen because many presidents have visited their school in the history. Anyway I was longing to see the president for it was my whimsy of all times. The fact that I was going to see the president of our country in person and not on TV excited me (almost all the time the president is seen on TV). I sought more information from my brother interested in what was to happen on that day, but he knew very little himself. I was looking forward to see the president who I sometimes address as the king of Sri Lanka abstractedly. With all these thoughts in my mind I fell asleep happily that night. In the next few days I was able to hear more news about the upcoming grand event. My brother was told that the surroundings were going to be highly secured and that vehicles weren’t allowed to park inside school premises whilst taking cameras and cell phones to the event were prohibited. I had no quandary until this point; all these rules were quite acceptable up to this point. Only I didn’t know that the upcoming condition might ruin all my plans for the grand event. The time of the event had changed as the president was coming. Instead of Friday afternoon the time of the event has been altered to Friday morning. This was very bad news to me, what a disaster I thought. I was looking forward to go to the prize day and now it’s in the morning in which case I will have to cut school to take part in it. This idea was not very wise in my opinion. I was deflated at this point. We were wandering what to do since my brother was not quite sure of all this things he was told of. But I was quite sure that this was not anybodies tale. I had the thought of cutting school and attending this event more than once that week. This thought was brought to an end by another thought that struck me which was that I couldn’t simply say that I cut school to see the president (which was my whole intention of attending this event) would it not sound too lame a reason for me to say, so I thought that I might as well make my mind about this matter. Although I made up my mind not to go I still couldn’t stop myself from feeling anxious about it, but of course both my parents very positive about my concerns. Mom would say, ‘Why don’t you simply come and stop worrying’ but papa (my father) would say a totally different thing such as, there won’t be anything special to see there, even if there was you are not cutting school for such a reason. ’ Both, mom and papa would have to attend the event as this was my brother’s last prize giving. They were getting prepared for the event amid all this I pretended to have forgotten my worries. .u53129994ba10bd4b90f45d664202f66b , .u53129994ba10bd4b90f45d664202f66b .postImageUrl , .u53129994ba10bd4b90f45d664202f66b .centered-text-area { min-height: 80px; position: relative; } .u53129994ba10bd4b90f45d664202f66b , .u53129994ba10bd4b90f45d664202f66b:hover , .u53129994ba10bd4b90f45d664202f66b:visited , .u53129994ba10bd4b90f45d664202f66b:active { border:0!important; } .u53129994ba10bd4b90f45d664202f66b .clearfix:after { content: ""; display: table; clear: both; } .u53129994ba10bd4b90f45d664202f66b { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u53129994ba10bd4b90f45d664202f66b:active , .u53129994ba10bd4b90f45d664202f66b:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u53129994ba10bd4b90f45d664202f66b .centered-text-area { width: 100%; position: relative ; } .u53129994ba10bd4b90f45d664202f66b .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u53129994ba10bd4b90f45d664202f66b .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u53129994ba10bd4b90f45d664202f66b .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u53129994ba10bd4b90f45d664202f66b:hover .ctaButton { background-color: #34495E!important; } .u53129994ba10bd4b90f45d664202f66b .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u53129994ba10bd4b90f45d664202f66b .u53129994ba10bd4b90f45d664202f66b-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u53129994ba10bd4b90f45d664202f66b:after { content: ""; display: block; clear: both; } READ: Brian Olson OLSON 1 EssaySeveral days passed and finally it was the day for the grand event I was longing for and am going to miss. I didn’t talk much about it with anyone that morning but went to school silently without complaining. Dropping me at school mom and papa headed towards the town to finish some work before the event. It was ten o’clock and there I was struggling with my math sum and trying not to think of what might be happening at the Trinity College main hall where my parents should be by that time. And there they must be promptly sitting inside the main hall of the college awaiting the president’s arrival I thought. I was filled with panic all of a sudden regarding the president’s arrival. Did my parents find a proper parking with all the roads closed. After all this trains of thoughts ultimately, I managed to concentrate in my work with great difficulty. It must’ve been sometime past two o’clock when I was walking towards the main gate chatting with my friends almost forgetting that I have missed a great experience for a lifetime. It all came to mind with seeing mom wearing a saree (which is very rare). Mom started to speak about the event even before I could get into the vehicle. Mom simply started off by saying ‘you should’ve come we were able to see a great deal of the president at the prize giving. ’ Getting into the vehicle I had three speakers to tell me what happened there. ‘We were expecting him from ten o’clock and the president turned up at half past eleven. I don’t know why he couldn’t work on time. ’ said my brother with a slight irritation in his voice. ‘I wonder why the president delivered the speech both in Sinhala and Tamil instead of English’ said my father in curiosity. ‘However we had nice seats in the balcony, didn’t we? mom responded immediately, ‘Indeed we had nice seats and we could see the president quite clearly through the TV screens they had set all over the place. ’ after a pause she said enjoying herself ‘I think the president looked much larger and worn out than on the television. ’ ‘If not for those TV screens we wouldn ’t have been able to Sammy (my brother’s pet name), I and mom were busy trying to find out where he was seated at that time’ said my father. He continued with sudden enthusiasm, did any of you notice that there was a special podium set to for the president? receiving no answer, he went on speaking ‘I think that the president has his own podium which he takes wherever he makes a speech. ’ this time my brother responded briefly ‘I think so too’. All this time I had very little talk, so I thought of asking a question ‘did the president give away all the prizes? ’ I got an immediate answer from my brother who was checking the prize list at that moment, ‘No, he only distributed about thirty prizes or so’. The next few moments’ conversation did not interest me at all, so I went back into my train of thoughts. I had a mixed feeling throughout the rest of the day, I was almost happy about what had happened but somewhere in my mind I felt bad not having experienced anything myself. Nevertheless that feeling continued only until I happen to hear something of great interest the following day. That Saturday somewhere during the day time when I was enjoying myself watching a TV programme I came across an announcement which said â€Å"Expect the president’s speech made at Trinity College Kandy on this Friday, tonight at 9. 00 p. m. presented by The Presidential Media Unit†. I was delighted to hear this bit of information. .u8c145bbbb355aed84fd9a5cef5ce9890 , .u8c145bbbb355aed84fd9a5cef5ce9890 .postImageUrl , .u8c145bbbb355aed84fd9a5cef5ce9890 .centered-text-area { min-height: 80px; position: relative; } .u8c145bbbb355aed84fd9a5cef5ce9890 , .u8c145bbbb355aed84fd9a5cef5ce9890:hover , .u8c145bbbb355aed84fd9a5cef5ce9890:visited , .u8c145bbbb355aed84fd9a5cef5ce9890:active { border:0!important; } .u8c145bbbb355aed84fd9a5cef5ce9890 .clearfix:after { content: ""; display: table; clear: both; } .u8c145bbbb355aed84fd9a5cef5ce9890 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u8c145bbbb355aed84fd9a5cef5ce9890:active , .u8c145bbbb355aed84fd9a5cef5ce9890:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u8c145bbbb355aed84fd9a5cef5ce9890 .centered-text-area { width: 100%; position: relative ; } .u8c145bbbb355aed84fd9a5cef5ce9890 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u8c145bbbb355aed84fd9a5cef5ce9890 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u8c145bbbb355aed84fd9a5cef5ce9890 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u8c145bbbb355aed84fd9a5cef5ce9890:hover .ctaButton { background-color: #34495E!important; } .u8c145bbbb355aed84fd9a5cef5ce9890 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u8c145bbbb355aed84fd9a5cef5ce9890 .u8c145bbbb355aed84fd9a5cef5ce9890-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u8c145bbbb355aed84fd9a5cef5ce9890:after { content: ""; display: block; clear: both; } READ: The Terminal Man EssayI was impatiently waiting until it was nine o’clock that day, craving to see what had happened. It was finally time for me to sit down at ease and watch whatever the presidential media unit might show on the account of the prize day. After the introduction of the programme it was time was for the climax. I could see his Excellency the president Mahinda Rajapakse arriving at the main hall of Trinity College in a Mercedes Benz with a band playing to welcome him. The president walked into the hallway on a red carpet with army officers on either side of the path. A tiny bit of the remarkable song sung to welcome the president was shown; at this point I could see everything I had previously heard in detail. The president was seated on the first row at the right hand side, the staff seated right behind him, the prize winners were seated further behind and the rest of the hall was occupied by the parents, past pupils etc. while the prefects were standing on either sides of the hall. The flower decorations were quite scenic (while the difference of the podium I mentioned before was quite clearly seen here). altogether everything was agreeable I thought. It was time for the president to deliver his speech. The president started off by thanking for the invitation he had received and then went on speaking or rather complementing on the activities and the achievements of the school. He also spoke about some great individuals who had set up their lives through this school. He made this event an opportunity to pass on some public messages as well. An hour and a half had passed and I didn’t even feel the time pass by. It must have been the way the president had presented the speech that kept me from feeling bored. I was feeling as good as been present there at the moment of the event by this time. I felt as good as have seen the president myself and not through the TV and through others’ view point (although that was what really happened). I have always known that experience meant direct participation, but here I am feeling satisfied about a event I had been longing to take part in (to experience in other words) and had failed to do so even though my whole family had experienced the great fact about the event. For this reason I call the unsuccessful event of my seeing the president a wonderful experience as I enjoy looking back at it.

The Characteristics that Maintains Quality Culture Essay Example

The Characteristics that Maintains Quality Culture Essay 6 XSTICS THAT MAINTAINS QUALITY CULTURE I believe most of the company’s have following 6 rules or characteristics that makes a good culture to work with. The seven characteristics are as follows: 1. Expectations :- Each every employerworking  in a company has its own expectations from the company. The company’s culture mostly  depends on  the fulfillment of the employers expectations. Its better to go for excellence and work in such a way that you should be criticized for showing lack of initiative. . Rules :- Generally each and every company has its own do’s and don’ts. Its better for an individual to follow those do’s and don’ts because if they are not followed it’s a  black mark  on the individual character. 3. Interactions :- Generally  employees working  together are  human beings. Every human being should have a attitude of gratitude. For a friendly environment to work on every individual must have some sort of ap preciation for the others. Even it deals with the way how a individual interacts with the Boss and the  management. 4. Dress Code  :- Generally  Dress Code  is what shows personality of an individual. A good wardrobe generally makes it easy for an individual to grow and to show  leadership qualities. So be in  proper attire. 5. Be Fast :- Generally every organization has a very fast paced environment. Many of the individual tasks are deadline-driven. So its better to be in pace with the company’s requirement. . Competitiveness :- Competition, Competition, Competition †¦. This is what you will find everywhere. If you are in a reputed company or an organization than maintaining a culture you must be competitive with the others in every  field. Doing task at a fast paced , learning from experience , finishing most of the projects in a small time shows that you are a competitive person among others. For more of such hot topics read my other posts here : We will write a custom essay sample on The Characteristics that Maintains Quality Culture specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on The Characteristics that Maintains Quality Culture specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on The Characteristics that Maintains Quality Culture specifically for you FOR ONLY $16.38 $13.9/page Hire Writer

Practice in Using the Present Perfect in English

Practice in Using the Present Perfect in English Once you understand how to form the past tense of regular verbs, you shouldnt find it difficult to use verbs in the present perfect. All youll need to add is an auxiliary verb (also known as a helping verb)has or have. Using Has and Have With Past Participles Coupled with the auxiliary verb has  or have, a past participle can serve as the main verb in a sentence. Compare these two sentences: Carla worked here for five years.Carla has worked here for five years. The first sentence is in the past tense: Carla once worked here but no longer does. The second sentence carries a different meaning: Carla still works here. We use has or have with a past participle to describe an action that started in the past and is (or may be) still going on. This construction is called the present perfect. The past participle form of a regular verb is identical to the past form: it always ends in -ed: Olga has promised to help me.Max and Olga have finished the race.We have tried to do our best. The auxiliary verbhas or havechanges to agree with its subject (see Correcting Errors in Subject-Verb Agreement), but the past participle itself does not change: Carla has worked here for five years.Carla and Fred have worked here for five years. Use the past tense to show a completed action. Use the present perfect (has or have plus the past participle) to show an action begun in the past but continuing up to the present. Exercise: Forming the Past Tense and the Present-Perfect Complete the second sentence in each set with the correct form of the verb in parentheses. Use either the past tense or the present perfect tense (has or have plus the past participle). The first sentence in each pair will help you decide which tense is needed in the second sentence. Mr. Baggins lives in the house next door. He (live) there for the past eight years.We are still raising money for the scholarship drive. So far we (raise) over $2,000.I have gained five pounds since I started my diet. At the same time, I (gain) a craving for Milky Way bars.I watched the Jon Stewart show last night. Then I (watch) David Lettermans program.I have called you several times this week. You (call) me once last spring.Jenny frequently uses the new word processor. Kyle not (use*) it once.Several years ago I stayed two weeks on a farm. I (stay) in the city ever since.Addie shouted in my ear. I turned and (shout) right back.Lu ordered one book from the club last year. He not (order*) anything since.I have never tried to raise chickens. Once I (try) to raise hogs. * The negatives not and never often go between the auxiliary verb and the past participle in the present-perfect tense. Answers has livedhave raisedhave gainedwatchedcalledhas not usedhave stayedshoutedhas not orderedtried

Manage Quailty Customer Service - Identify and evaluate Customer Essay

Manage Quailty Customer Service - Identify and evaluate Customer service - Essay Example As all these prospective customers cannot be get hold by the marketing department at a single place, questionnaires has to be distributed to or featured in all the prospective places, where they will frequent. For example, as the Kingsley Hills as a whole was being developed and promoted by State Tourist authority, the questionnaires along with a pamphlet about the Guest house, can be placed at their various offices and outlets with their permission. It could also be placed in the offices of various travel or tour operators. In addition, when Tourism related fairs are conducted, Ralph and Momo can open up outlets there, and distribute these questionnaires among the visitors. In all these places, they can appoint a person to supply these forms to the customers, requesting them to fill and give in-person or can ask them to post. In addition, Ralph and Momo can open a website for this guest house, and also incorporate a questionnaire in them. Although, all the prospective customers may not respond, the responses of the ones who responded, should be collected and analyzed to assess the customers’ needs and could also help to figure out the target customer base. Customer Service Plan Executive Summary Kingsley Hills Guest House, owned and managed by Ralph and Momo, have opportunities to develop because of the features it is endowed with. The serene and comfortable guest houses with dining and spas can relax and rejuvenate the target customer base of professionals, businesspeople, their families, friends, etc. If these customer segments are treated effectively through various optimal facilities and importantly effective customer service, they will surely enjoy their stay, without any complaints. Even if complaints are raised by the customers, the personnel should handle them aptly. In addition, if the customer service personnel are monitored and motivated, they could provide good output. Introduction For organizations in any sector, customers are the Kings. On ly if the target customer base is found out and enticed through effective marketing strategies, any organization can succeed, or even survive. Marketing strategies will not be successful and importantly it cannot be formulated aptly, without the marketing department conducting market research. Once the market research is done, and the target customer is cornered and importantly their expectations and needs are found out, marketing strategies can be initiated. In service industry, customers will have heightened expectations, and so naturally they will have high grievances as well. So, organizations have to fulfill all those expectations and solve those complaints with the aid of an optimal customer service plan. Customer service plan involves formulating guidelines on the needs and expectations of the customer as defined by the customer. Based on or even using that plan, organizations need to know what their customers want, what they expect, so the organization and in particular the customer service can provide that to them on a consistent basis. (Saleem, 2007). Target market and likely potential guests of Kingsley Hills The target market or the potential guests of Kingsley Hills are professionals, businesspeople, their families, friends, etc., who want to have a relaxed and rejuvenating vacation or picnic in the countryside. As stated in the case, the